Privacy Policy

This Privacy Policy describes how the Rio Rancho Water Damage website (“this site,” “we,” “us”) handles information when you visit rioranchowaterdamage.com or call the phone number published on this site.

1. Who we are

This site operates as a free referral service that may connect callers with independent service providers. We are not those providers. This policy covers the website and the referral phone experience we control — not the privacy practices of third-party contractors you may later hire.

2. Information we may collect

Website browsing

Like most websites, our hosting provider may automatically receive standard technical data such as IP address, browser type, device type, referring URL, pages requested, and timestamps. We do not run third-party advertising or analytics trackers on this site as configured.

Phone calls

If you call the number on this site, your telephone number and call metadata (such as time and duration) may be processed by our telephony provider and, when a referral is made, shared as needed with an independent provider to complete the connection. Call recording may occur depending on the telephony or network tools in use; if recording applies, listen for any notice at the start of the call.

Information you volunteer

During a call you may share details about your property, the water or mold issue, and your location so a provider can evaluate whether they can help. Share only what you are comfortable providing.

3. How information is used

• To operate and secure the website
• To connect you with an independent provider when you request help by phone
• To troubleshoot call quality or misuse of the phone line
• To comply with law when required

4. Sharing of information

We may share call-related information with telephony platforms, call-tracking tools, pay-per-call or referral networks, and independent service providers solely to facilitate a referral you initiated. We do not sell personal information as a standalone data product. Providers you speak with have their own privacy practices once you are connected.

5. Cookies and local storage

This static website does not require accounts and is not intentionally configured with advertising cookies. Your browser may still store basic cache data for performance.

6. Data retention

Technical logs and call records are retained only as long as needed for operations, billing reconciliation with networks, dispute resolution, and legal obligations, then deleted or anonymized according to our vendors’ practices.

7. Children’s privacy

This site is intended for adults making decisions about property damage. We do not knowingly collect information from children under 13.

8. Security

No method of transmission or storage is 100% secure. We use reputable hosting and telephony vendors and limit access to call-related tools to what is needed to run the referral service.

9. Your choices

You may choose not to call. If you call, you may end the conversation at any time. For requests related to call data held by a telephony vendor or network, contact us via the phone number on this site and we will point you to the appropriate channel when we can.

10. Changes

We may update this Privacy Policy by posting a new version on this page with a revised “Last updated” date.

11. Contact

Questions about this policy: call {{PHONE}} and state that your question is about privacy (not an emergency referral).